Privacy policy

Willow Media LLC operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the "Services").

Willow Media LLC is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services:

• Contact Details: Including your name, billing address, shipping address, phone number, and email address.
  
• Financial Information: Including payment card information, transaction details, form of payment, and payment confirmation.
  
• Account Information: Including your username, password, security questions, and shopping preferences.
  
• Transaction Information: Including the items you view, add to your cart, purchase, return, or cancel, and your past order history.
  
• Communications: Information you include when contacting our customer support team.
  
• Device & Usage Information: IP address, device type, browser connection, and how you navigate the Services through cookies and similar technologies.
  

2. How We Use Your Personal Information
We use your personal information to provide, support, and improve our Services, including:

• Fulfilling Orders & Services: To process payments, arrange shipping, process returns or exchanges, manage your account, and send transactional notifications.
  
• Customer Support: To communicate with you and provide effective customer service.
  
• Marketing & Advertising: To send promotional communications by email or show you relevant advertisements across websites.
  
• Security & Fraud Prevention: To authenticate accounts, detect malicious or fraudulent activity, and maintain a secure payment environment.
  
• Legal Compliance: To comply with applicable laws, respond to legal processes, and protect our legal rights.
  

3. How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:

• Service Providers: Third parties who perform services on our behalf, such as Shopify (hosting/commerce engine), payment gateways, IT management, data analytics, and fulfillment/shipping partners.
  
• Business & Marketing Partners: To deliver tailored advertising and marketing in accordance with their respective privacy policies.
  
• Legal Obligations: When required by law, subpoena, or government request, or in connection with a business transaction (e.g., merger or acquisition).
  

4. Relationship with Shopify
Our store is hosted by Shopify Inc., which collects and processes personal data regarding your access to and use of our store to deliver and improve our Services. Information you submit will be transmitted to and processed by Shopify in accordance with the Shopify Consumer Privacy Policy.

5. Children's Data
Our Services are not intended for or directed to children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.

6. Security & Data Retention
We implement commercial security measures to protect your data, though no transmission over the internet is completely impenetrable. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal requirements, or resolve disputes.

7. Your Rights & Choices
Depending on where you reside, you may have specific privacy rights regarding your personal information:

• Right to Access / Know: Request access to the personal data we hold about you.
  
• Right to Delete: Request deletion of your personal data.
  
• Right to Correct: Request corrections to inaccurate personal data.
  
• Right to Opt-Out: Request to opt out of the sale or sharing of your personal data for targeted advertising.
  

You can exercise any of these rights by reaching out to us using the contact details below.

8. Contact Information
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

• Legal Business Name: Willow Media LLC
  
• Store Name: Willow Media
  
• Email: support@willowmedia.co
  
• Phone: (864) 729-2493
  
• Mailing Address: Willow Media LLC, 6650 Rivers Ave, Suite 100, Charleston, SC 29406, United States
  
• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST