Shipping policy
Shipping Policy
At Willow Media LLC, all of our items are custom-printed on demand just for you.
Please review our shipping policy below to understand production timelines, delivery estimates, and shipping fees.
1. Order Processing & Fulfillment
All orders are processed and printed on demand. Because every item is custom-made, please allow 2 to 7 business days for order production and fulfillment before your items are shipped. Order processing occurs Monday through Friday (excluding statutory holidays).
All orders are processed and printed on demand. Because every item is custom-made, please allow 2 to 7 business days for order production and fulfillment before your items are shipped. Order processing occurs Monday through Friday (excluding statutory holidays).
2. Shipping Rates & Transit Times
Shipping times vary depending on your delivery destination and the specific production facility fulfilling your order. On average, standard transit times are:
Shipping times vary depending on your delivery destination and the specific production facility fulfilling your order. On average, standard transit times are:
- United States: 3 – 10 business days
- Canada & International: 10 – 30 business days
3. Shipping Carriers
We utilize major, reliable shipping carriers—including USPS, FedEx, UPS, DHL, and local postal services—depending on your delivery location and the specific print facility fulfilling your order.
We utilize major, reliable shipping carriers—including USPS, FedEx, UPS, DHL, and local postal services—depending on your delivery location and the specific print facility fulfilling your order.
4. Order Tracking
Once your order has been printed and shipped, you will automatically receive an email confirmation containing a tracking number so you can monitor your package's progress in real time. Please allow 24 to 48 hours for tracking information to register on the carrier's system after receiving your shipping email.
Once your order has been printed and shipped, you will automatically receive an email confirmation containing a tracking number so you can monitor your package's progress in real time. Please allow 24 to 48 hours for tracking information to register on the carrier's system after receiving your shipping email.
5. Lost, Delayed, or Missing Packages
We want to ensure your order arrives safely. While Willow Media LLC is not responsible for unexpected delays caused by shipping carriers, severe weather, or incorrect addresses provided at checkout, we are here to support you:
If you have any questions about our shipping procedures or need help tracking an order, please reach out to us:
We want to ensure your order arrives safely. While Willow Media LLC is not responsible for unexpected delays caused by shipping carriers, severe weather, or incorrect addresses provided at checkout, we are here to support you:
- If your tracking shows "Delivered" but you cannot locate your package: Please check around your property, with household members or neighbors, or contact your local mail carrier directly.
- If your package is significantly delayed or lost in transit: Please contact us at support@willowmedia.co or call (864) 729-2493 with your order number. We will gladly help investigate with the carrier or arrange a replacement shipment for confirmed lost packages.
If you have any questions about our shipping procedures or need help tracking an order, please reach out to us:
- Legal Business Name: Willow Media LLC
- Store Name: Willow Media
- Email: support@willowmedia.co
- Phone: (864) 729-2493
- Mailing Address: Willow Media LLC, 6650 Rivers Ave, Suite 100, Charleston, SC 29406, United States
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST